Opun has secured £3m in investment from Aviva Ventures, the wholly owned venture capital business of Aviva.
The investment will look to further strengthen Opun’s customer service team, build on the tech infrastructure and reinforce the company’s mission to ”make life easier” for its customers.
Opun’s aim is to make people’s lives easier by removing the hassle and complications of home improvement. Through its website and app, customers simply type in what home improvements they are considering and Opun sorts out the rest: from negotiating the best price to guaranteeing the quality of finished work. By working with a handpicked and highly vetted selection of contractors, Opun ensures that each customer is afforded the best local craftsmen to work on their home.
Opun’s dedicated online customer area, in app and via the website, not only offers trade partners a practical infrastructure to achieve levels of customer service they might otherwise be unable to deliver but importantly provides reassurance and transparency to customers whilst work is underway. Aviva Ventures investment will be directed at increasing the scope and functionality of this offering for the benefit of contractors and customers alike.
Ben Luckett, managing director at Aviva Ventures, said: “Opun is an exciting digital business built on robust technology and many years of experience in the home improvement industry. We were most impressed with how they have managed to build a digital business that has simplified an area notorious for its complexity. Opun’s passion for making life easy for customers and the advantages they offer their trade partners underpins our belief that they have a fantastic business model which will continue to lead and innovate in the industry.”
Rod Brown, CEO and co-founder at Opun, added:“Most people think of home improvement as a daunting task. The fear of being overwhelmed is putting many people off creating their dream homes, which is why every homeowner has a permanent stack of jobs that they’d like to do. We set out to change all that by developing a service that does the legwork for the customer. They simply tell us their dream and we find a team that will make it real. It’s as simple as that.”
John Cushing, CCO and co-founder at Opun added: “People are tired of receiving conflicting quotes for the same work and then having to settle for substandard quality. The customer-contractor relationship in the UK is in desperate need of repair and it’s our aim to do just that. We give customers unparalleled support at every stage, thereby empowering them to make informed decisions on their home improvement”