DPS: Half of tenants miss check-out

Almost half of tenants do not attend a ‘check-out’ at the end of their tenancy, figures from the Deposit Protection Service have revealed.

During checkouts landlords or their representatives record the condition of the property in comparison to when the tenants arrived.

The DPS recommends that tenants should attend but 48% of respondents to the DPS’ recent survey of 8,035 tenants said they had not attended.

Almost half (46%) of tenants who did not attend said that they had either not been invited or were not informed of the date or time.

Julian Foster, managing director of The DPS, said: “Checkouts are one of the most important stages of any tenancy.

“By viewing the property and discussing its condition together, tenants and landlords can resolve problems quickly and help prevent longer disputes, for instance, over the return of the deposit.

“It’s vital that landlords enable tenants to attend – and that tenants go along when invited.”

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